Before shipping your return or exchange, please call (214) 225-9585 to get a Return Merchandise Authorization Number. All merchandise returned without a Return Merchandise Authorization Number (RMA) will be refused at the time of delivery.
All returns must be made within 30 days after purchase date, in original sealed packaging and are subject to a 5% restocking fee plus the cost of return shipping. Shipping and handling fees are non-refundable. All returned merchandise must have a valid Return Merchandise Authorization Number (See Return Policy for RMA procedures). Please note: our Metallic Pearl Effect epoxy products are custom made, are non-returnable and you must allow up to 7 business days for the custom product to be manufactured. (NOTE: Please check all epoxy colors prior to applying the product. We are not responsible for variation in color.)
Please allow 7-10 business days for your package to be delivered, before checking on status of returned merchandise.
All exchanges must be made within 30 days after purchase date, in original sealed packaging. All additional shipping fees are payable by the customer. All exchanged merchandise must include a valid Return Merchandise Authorization Number (See above for RMA procedures).
Please allow 10-14 business days to receive new merchandise.
All customers who receive damaged merchandise must notify Epoxy Pros within 10 days of receipt. A Return Service Tag will be issued and upon notification or delivery from FedEx the replacement merchandise will be re-shipped, using the same service as originally shipped. The customer may upgrade the shipping service at an additional charge. For merchandise that is damaged without notification from FedEx, products may be re-purchased and shipped, for urgency by the customer. Upon notification from FedEx a credit will be issued for the damaged merchandise.
The re-shipping of merchandise may take up to 10-14 business days, including shipping time.
All shipments of Epoxy Pros products shall be made FOB at Epoxy Pros plant and liability for loss or damage in transit, theft or loss after delivery or anything after the product leaves Epoxy Pros plant, shall pass to purchaser upon Epoxy Pros delivery of the products to a common carrier for shipment. Purchaser shall bear all costs of transportation and insurance and will promptly reimburse Epoxy Pros if Epoxy Pros prepays or otherwise pays for such expenses. Epoxy Pros shall not be in default by reason of any failure in its performance under this agreement if such failure results from, whether directly or indirectly, fire, explosion, strike, freight embargo, Act of God or of the public enemy, war, civil disturbance, act of any government, de jure or de facto, or agency or official thereof, material or labor shortage, transportation contingencies, unusually severe weather, default of any other manufacturer or a supplier or subcontractor, quarantine, restriction, epidemic, or catastrophe, lack of timely instructions or essential information from purchaser, purchaser’s failure to follow instructions or otherwise arisen out of causes beyond the control of the Epoxy Pros. Nor shall Epoxy Pros at any time be liable for any incidental, special or consequential damages.
Applicable Law & Jurisdiction
This Agreement shall be governed by and construed in accordance with the domestic laws of the State of Texas without giving effect to any choice or conflict of law provision or rule (whether of the State of Texas or any other jurisdiction) that would cause the application to this Agreement of the laws of any jurisdiction other than the State of Texas. Each party irrevocable and unconditionally agrees that any and all claims or disputes arising out of or in connection with any aspect of this agreement shall be exclusively subject to binding arbitration. Such arbitration shall be conducted in Dallas, Texas, and shall proceed under the national rules for the resolution of commercial disputes of the American Arbitration Association (“AAA”). Purchaser must pay the initial filing fee to AAA for filing a written Demand for Arbitration with AAA. The arbitrator’s fees and any administrative fees charged by AAA will be initially paid equally by each party subject to reallocation in accordance with the final arbitration award. The arbitration shall provide each party with all substantive rights and remedies including any applicable damages provided under any pertinent statute(s) related to such claims, the right to representation by counsel, a neutral arbitrator, a reasonable opportunity for discovery, a fair arbitral hearing, a written arbitral award containing findings of facts and conclusions of law, and any other provision required by law, shall be available in the AAA forum. Any decision of the Arbitrator shall be final and binding as to both parties, and enforceable by any court of competent jurisdiction.
Questions? Call (214) 225-9585 to speak with a service representative.